About Us

The Australian Travel Industry Association (ATIA) is the peak industry body that represents the interests of travel professionals and businesses. Founded in 1957 as the Australian Federation of Travel Agents (AFTA), our remit was expanded in 2010 to encompass travel agents, travel management companies, tour operators, wholesalers and airline consolidators. ATIA seeks to enhance the professionalism of travel professionals through:

1. Champion Members and be a trusted, transparent and consistent association that represents Australia's travel industry;
2. Identify and establish initiatives that improve the performance of Travel Intermediaries;
3. Be an effective representative for Members through meaningful advocacy to support, defend and influence decision makers for the benefit of the tourism and travel sector;
4. Promote and defend the importance of industry led regulation that enhances business and consumer outcomes through the increasing of domestic and international travel by Australians;
5. Uphold a nationally recognised accreditation scheme for Travel Intermediaries that demonstrates to consumers their professional standing within the travel industry;
6. Drive the best practice of service delivery by requiring Members to meet the requirements set out in the ATAS Charter as well as the ATAS Code of Conduct, and providing for suitable consequences when these requirements are not met;
7. Facilitate the resolution of disputes arising between Members and consumers in the travel industry;
8. Ensure the professionalism of the Travel Intermediary industry into the future;
9. Ensure best practice governance principles are followed by the Board, management and Members at all times.

ATIA's role within the travel and tourism industry involves addressing major issues relating to the operation of all travel businesses in Australia, at both a State and Federal level. ATIA prides itself on being the industry watchdog that ensures the viewpoint of our members is well represented in the media and effectively advocated for through lobbying activities.

Our mission is to enhance the professionalism of our members through their effective representation in industry and government affairs, education and training and by identifying and satisfying the needs of the travelling public.

Aside from playing an instrumental role in both Australian and global policy and promotion, ATIA also provides of a diverse range of member benefits including financial, legal, marketing, accounting, education and training.