Travel consultants know the brief is rarely just a holiday.
One customer wants to keep more in the budget for the destination. Another wants the airport run with the kids to feel less like a juggling act. Someone else would happily pay a little more for extra room, or wants to know whether the family pet can come too.
The detail that changes the trip is different every time. That is where a good travel consultant adds value: asking the right questions and understanding what will make this particular holiday work better.
Virgin Australia gives consultants a range of options to help shape the experience around each customer's priorities.
"Travel consultants add real value by understanding what matters most to the customer in front of them and identifying opportunities they may not have considered when they first started planning a trip. At Virgin Australia, our role is to give travel consultants the choice, products and support they need to make those recommendations with confidence."
Darren McDermott, General Manager Sales, Virgin Australia
And that experience begins well before take-off.
A smoother start at the airport
A great holiday experience starts well before take-off. For many travellers, reducing airport friction can make a meaningful difference to the start of a holiday.
Virgin Australia's investment in digital check-in and automated bag drop at participating domestic airports is designed to make that process simpler. Eligible guests can manage more of their journey through the Virgin Australia app, with team members there when they need a hand.
For eligible guests, the app may also offer Fly earlier (complimentary), giving them the option to move to an earlier same-day domestic flight when available, subject to operational requirements and availability.
Watch here what's new and how it makes your customer's next trip even better.
More room where it counts
Some customers know exactly what they want: a little more personal space. For guests who want more room, Economy X offers up to 40 per cent more legroom, Priority Boarding and preferred overhead locker space on eligible flights.
For the customer who values a little more room, that can be an easy recommendation to make.
Bringing the whole family
For some travellers, the family member they most want to holiday with has four legs.
On selected domestic services, Virgin Australia's Australian-first Pets in Cabin service is currently available on routes involving Adelaide, Melbourne, the Gold Coast and Sunshine Coast. Eligible guests have the option to travel with a small dog or cat in an approved carrier under the seat in front. For your customers, that can be the difference between booking the trip and putting it off.
One trip can bring the next one closer
Great holidays create memories that last beyond the trip itself. In some cases, they can also help unlock the next one.
Velocity members can earn eligible Velocity Points and Status Credits across Virgin Australia and partner airlines, helping them get closer to their next escape. Whether it's redeeming Points for Reward Seats, shopping through the Velocity Store or combining family balances through Family Pooling, every trip can help unlock future rewards, and bring their next holiday closer.
The program also reaches beyond flights, with airline and everyday partners including Flybuys, Myer and 7-Eleven, giving members more ways to earn and use Points along the way. It also gives consultants another reason to stay part of the customer's travel story beyond a single booking.
People make the difference
Technology can make travel easier. People are often what make it memorable.
Virgin Australia was named World's Best Cabin Crew in the AirlineRatings.com World's Best Airlines Awards for 2026 – the eighth year in a row its crew have received the recognition.
Guests may not remember the award title, but they remember the welcome, reassurance for a nervous flyer, a laugh at the right moment or the cabin crew member who spots that someone needs a hand.
Every customer arrives with a different version of a great trip in mind. The consultant's role is to uncover it. Virgin Australia's role is to provide choices that help make it real.
An easier start. More room where it counts. The family pet coming along. Value that carries into the next trip. And people who can make the journey memorable.
There's more than one way to make a holiday wonderful. Finding the right one starts with understanding the person taking it.
Disclaimers:
1. Airport experience features and availability vary by airport and are being progressively rolled out.
2. Fly earlier (complimentary) is available to eligible guests with a confirmed booking on Virgin Australia marketed and operated domestic flights. When offered, eligible guests may choose to move to an earlier flight on the same day to the same destination, free of charge. Offer is subject to operational requirements, availability and Virgin Australia's discretion, and may not be available on all flights or to all guests, even where seats are available. Not available on Virgin Australia short-haul international flights or Virgin Australia flights to Doha (operated by Qatar Airways for Virgin Australia). Fly earlier (complimentary) is a voluntary offer and can be declined by the eligible guest. If a booking includes multiple guests, the change will apply to all eligible guests on the booking. Fly earlier (complimentary) will be offered via the Virgin Australia App and guests must download the Virgin Australia App to receive and accept offers. Guests may be offered direct or connecting flight options, subject to availability. If an eligible guest accepts a Fly earlier (complimentary) offer and moves to an earlier flight in a lower cabin class or different seat type than originally purchased, no refund will be provided (unless they are entitled to a refund under the Australian Consumer Law). Velocity Points and Status Credits will be earned in accordance with the original booking. Once the offer is accepted, any further changes to the booking are subject to applicable Fare Rules. Fly earlier (complimentary) Terms and Conditions apply.
3. Economy X benefits and availability vary by flight and airport. See full Economy X Terms and Conditions.
4. Pets in Cabin is available on selected eligible Virgin Australia domestic services and is subject to route availability, airport approvals, pet eligibility and applicable terms and conditions.
5. Velocity membership, Points earn and redemption, Reward Seats and Family Pooling are subject to Velocity Frequent Flyer Terms and Conditions.
6. Virgin Australia was awarded World's Best Cabin Crew for the eighth year in a row in the AirlineRatings.com World's Best Airlines Awards for 2026.