8 September Statement from ATIA CEO Dean Long on Aviation Industry Ombuds Scheme September 8, 2025 By Amanda Rixon Media Release 0 We welcome the announcement and are pleased to see the balanced, practical approach which reflects the significant levels of advocacy ATIA has invested in this matter on behalf of Travel Agents and Tour Operators. It has always been our position that airlines and airports should be responsible for issues that arise in their interactions with consumers and the framework for Aviation Industry Ombudsman Scheme appropriately reflects this. Importantly, all consumers will be supported regardless of how they book. This is also important recognition of the role of ATAS in providing consumers with a free and fair mediation service where issues arise between one of our members and a consumer. Related Articles New Aviation Industry Ombuds Scheme: A win for consumer rights The Australian Travel Industry Association (ATIA) is welcoming the Albanese Government’s establishment of a new Aviation Industry Ombuds Scheme. Statement from Dean Long, CEO, ATIA re AVG Travels The collapse of AVG Tours is a direct consequence of the gaps that exist when accreditation is not prioritised. Statement from Christian Hunter, Chair, Australian Travel Industry Association re CATO ATIA merger “This is a significant moment for the Australian travel industry. For too long, the sector has spoken on the same issues from different platforms, and government has been direct with us about what that costs in terms of collective influence. This merger, should members of both ATIA and CATO approve it, resolves that: one body, one advocacy position, one relationship with ministers, departments and regulators. Travel has a new home – the Australian Travel Industry Association (ATIA) The Australian Travel Industry has a new peak industry body representing travel agents and advisors, tour operators, consolidators and wholesalers replacing the Australian Federation of Travel Agents (AFTA) effective today. ATIA secures airline panel for BBOTR Brisbane to give travel industry crucial aviation updates Wednesday 20 May 2026: ATIA’s Beyond Borders on the Road (BBOTR) series continues in Brisbane tonight (May 20), bringing the travel industry together for an evening of networking, industry insights and updates from across the sector. ATIA’s major wins in Aviation White Paper Nine months of tireless advocacy has paid off with the Australian Travel Industry Association (ATIA) securing several significant wins in the Federal Government’s Aviation White Paper. Showing 0 Comment Comments are closed.