8 September Statement from ATIA CEO Dean Long on Aviation Industry Ombuds Scheme September 8, 2025 By Amanda Rixon Media Release 0 We welcome the announcement and are pleased to see the balanced, practical approach which reflects the significant levels of advocacy ATIA has invested in this matter on behalf of Travel Agents and Tour Operators. It has always been our position that airlines and airports should be responsible for issues that arise in their interactions with consumers and the framework for Aviation Industry Ombudsman Scheme appropriately reflects this. Importantly, all consumers will be supported regardless of how they book. This is also important recognition of the role of ATAS in providing consumers with a free and fair mediation service where issues arise between one of our members and a consumer. Related Articles New Aviation Industry Ombuds Scheme: A win for consumer rights The Australian Travel Industry Association (ATIA) is welcoming the Albanese Government’s establishment of a new Aviation Industry Ombuds Scheme. Travel has a new home – the Australian Travel Industry Association (ATIA) The Australian Travel Industry has a new peak industry body representing travel agents and advisors, tour operators, consolidators and wholesalers replacing the Australian Federation of Travel Agents (AFTA) effective today. ATIA’s major wins in Aviation White Paper Nine months of tireless advocacy has paid off with the Australian Travel Industry Association (ATIA) securing several significant wins in the Federal Government’s Aviation White Paper. ATIA Advocacy saves Travel Agents up to $100 Million in costs on Aviation Ombudsman The Australian Travel Industry Association (ATIA) has delivered a major win, securing the exclusion of travel agents from the proposed Aviation Ombudsman scheme. ATIA Delivering for All Members, Including Travel Advisors - Multiple channels ensure every member group has a strong voice and tangible support The Australian Travel Industry Association (ATIA) has reaffirmed that everything it does is shaped by the voices of its members. From policy advocacy to accreditation to tailored industry support, ATIA ensures members’ perspectives directly guide priorities, decisions, and outcomes across the sector. ATIA unveils game-changing initiatives at inaugural Beyond Borders Summit The Australian Travel Industry Association (ATIA) has announced a series of landmark initiatives aimed at reshaping Australia’s travel sector at the first-ever Beyond Borders Summit in Sydney. Showing 0 Comment